The Action Center: Front Desk Volunteer Updates
Welcome to the Front Desk Information Page. Here you will find program updates and reminders.
Connecting Community
For those assisting at the front desk, please continue completing interest forms on the website on behalf of community members when appropriate. Forms are located under the “How We Help” dropdown menu.
Start with a Conversation Form
Start with a Conversation, which is designed to empower individuals with the tools and knowledge they need to build a stronger financial future. These personalized conversations focus on financial stability and may include:
Employment opportunities
Workforce development programs
Benefits enrollment
Budgeting and financial planning
Saving strategies
Connections to community resources
If you are unsure which form to complete but believe we may be able to support someone, please use the Financial Health Conversation form. A Supportive Services staff member will follow up by phone, text, or email within two business days.
PEAK Benefits Assistance Form
This form provides assistance with completing applications for all state benefits available through PEAK Colorado. For a full list of supported programs, please navigate to the Benefits Assistance page.
Xcel Energy Assistance Consultations
Appointment slots open each Wednesday at 10:00 a.m.
Community members currently disconnected from Xcel gas and/or electric service may connect with Supportive Services for potential same-day assistance.
Emergency Rental Assistance
For community members needing emergency rental assistance, please refer them to the Colorado Division of Housing Emergency Rental Assistance Program:
https://doh.colorado.gov/emergency-rental-assistance
This program provides assistance for Coloradans who have fallen behind on rent, meet income requirements, and are at risk of eviction or displacement.
For all other rental assistance needs, please refer community members to Colorado United Way 211. Many online resource guides are outdated or contain incorrect information, while 211 maintains the most current and comprehensive list of rental assistance resources.
Additional Community Resources
If a needed resource is not available through the Action Center, please connect individuals with United Way 211 Colorado for additional support and referrals.
United Way 211 Colorado connects individuals and families to essential community resources across the state. They provide free, confidential information and referrals 24/7 and help people navigate services such as:
Housing
Food
Utility assistance
Healthcare
Mental health support
Their resource navigation database is regularly updated to ensure information about programs, eligibility, and availability remains current.
Contact United Way 211 Colorado:
Dial 2-1-1 - Call (866) 760-6489 (toll-free) - Text your ZIP Code to 898-211
Weekly Updates
Friday, 6-19-2026
Back to School Supply Event
Flyers are available at the front desk for interested community members.
The event is open to all Jeffco and unhoused students.
When:
August 5 & 6, 2026
Location:
Everitt Middle School
3900 Kipling Street
Wheat Ridge, CO 80033
Appointment Registration:
Appointments open June 22 and close July 27, 2026
Friday, 6-12-2026
Mail Program Update
Beginning July 1, 2026, the Action Center will begin phasing out our Mail Program. Originally designed as a temporary mailing solution for community members experiencing homelessness or housing transitions, the program has become increasingly resource-intensive and is no longer sustainable. Over time, it has increasingly become a long-term mailing solution for many community members. This change will allow participants who have access to an alternate mailing address—such as a trusted friend, family member, or another community resource to transition away from The Action Center's P.O. Box and toward their own mailing arrangements. This will allow us to focus resources on programs that serve more community members and address the root causes of housing instability.
What this means:
No new mail program enrollments will be accepted after July 1, 2026.
Current participants will continue receiving services during the transition.
Staff will work one-on-one with participants to identify alternative mailing options and provide mail-forwarding assistance as needed.
Current participants have until September 30, 2026, to establish an alternative mailing address.
Flyers will be available in participants’ mail folders beginning next week. Please help reinforce consistent messaging with community members and direct any questions or concerns to the Immediate Needs team.
Friday, 6-5-2026
ID & Birth Certificate Vouchers
We received great news from CDPHE. The program will continue through Metro Caring for the next fiscal year, and we will remain a provider of the vouchers. We are currently waiting to hear from Metro Caring about when additional vouchers will be distributed. This is a positive outcome that will allow us to continue supporting community members in need.